Grass Valley Xplorer Vertigo Suite v.4.8 - Manual (Page 22)

2-12 Xplorer User Manual
Getting started with Xplorer
Connecting a device to Xplorer
In addition to being present in the Device Viewer, devices must also be actively connected
to Xplorer to ensure proper communication between the two. In most cases, a device’s
connection to Xplorer is automatic and maintained if the device is properly configured and
running on an active network.
If for any reason, the connection between Xplorer and the device fails or is dropped, the
Device Viewer alerts you of the failed connection by displaying a red box around the device.
You can also see the connection status by hovering your cursor over the device (O
NLINE or
O FFLINE ).
Common reasons for losing the connection are that the output device or the machine
hosting Xplorer has lost its network connection (network is down, IP address has changed
or network cable disconnected) or the output device has been shutdown or has stopped.
To help you troubleshoot the connection failure, the Device Viewer contains the P ING
D EVICE menu command, which allows you to ping the device to verify the communication
path between the device and Xplorer.
To ping a device:
1.
Right-click the device in Xplorer’s Device Viewer.
2. Select the P ING D EVICE command.
The P ING window appears.
3. Click the P ING button.
Xplorer attempts to ping the device and then displays its results.
If pinging the device results in a failure, open the D EVICE M ANAGER window and verify the
device’s configuration settings. If the settings are correct, then continue troubleshooting by
verifying that the device is operating and that its cabling connections are proper.
Once the connection is re-established, Xplorer will automatically update the Device Viewer,
or you can right-click on a device and select the R
ELOAD D EVICES command.
The red box around the device
indicates that Xplorer is not
currently connected to the device.