Grass Valley Ignite SDC User Manual
Page 38
38
Ignite SDC/HDC Robotic Camera Instruction Manual
Section 4 — Service
SHOT Director or hub communication
failure.
No traffic indicated on the network
hub front panel LEDs.
Ensure all devices are powered.
Check CAT5 cable between SHOT
Director and hub.
Use crossover cable between SHOT
Director and pan/tilt head (no hub).
Troubleshoot SHOT Director and/or
hub. (Refer to JSC-2300 SHOT Direc-
tor Robotics Controller Instruction
Manual).
Pan/tilt head communication failure.
Ensure all devices are powered,
Verify that pan/tilt head does not
respond to pan, tilt, zoom, or focus
commands,
Verify traffic indicated on network hub
front panel LEDs
Check CAT5 cable between hub and
pan/tilt head.
Verify correct IP address setup for
pan/tilt head and SHOT Director
(Refer to JSC-2300 SHOT Director
Robotics Controller Instruction Man-
ual).
CAUTION Contact Customer Service before pressing
the RESET switch on the pan/tilt head.
Press the pan/tilt head RESET switch
(Item 2,
) to set
the pan/tilt factory default IP address
(192.168.0.126) and subnet mask
(255.255.255.0). Then set the SHOT
Director to default address
192.168.0.100 (Refer to JSC-2300
SHOT Director Robotics Controller
Instruction Manual).
Replace pan/tilt head.
Camera block communication failure.
Ensure the DB15 connector on the
pan/tilt head is connected to the
HD15 or SCSI-50 connector on the
camera block.
(HDC Only).
Access the Setting menu using the
menu switch on the back of the HD
camera block (
). Ensure that the protocol is
set to 4.
Replace camera/lens assembly.
Robotics
Pan/tilt head will not pan, tilt or both.
Verify that the pan/tilt head searches
for home (zero pan and zero tilt) at
power up.
Replace pan/tilt head.
Video
No video
Check video cable connected to back
of camera block.
Replace camera/lens assembly.
Table 2. Troubleshooting (Problem/Cause/Solution) Matrix
Problem
Cause Solution