Grass Valley SiteConfig v.2.1 - Manual (Page 95)

About SiteConfig support on managed devices on page 42
If you are unable to discover a device
Try the following if you are unable to discover a new device you have just added to your system
description.
• In the discover devices window, click the Rescan button to refresh the list of discovered devices
• Check if the ProductFrame Discovery Agent service is running on the device.
If you have previously discovered and configured a device
Use the following information if you are having problems with a device that you have previously
discovered and for which you have successfully configured network properties.
SiteConfig should re-discover the device at application startup and display a green or yellow overlay
icon over the device icon in the tree or on the control network interface. If SiteConfig does not
display these overlay icons, it indicates a problem.
• Try pinging the device
The ping dialog indicates success or failure. If it fails to ping, check if the device is online and
if network connectivity to the control network is functional.
• Open the discover devices window and check the Show currently assigned devices checkbox and
then click the Rescan button.
SiteConfig attempts to rediscover all devices and you should see the missing device appear in
the list if this is successful.
• Check if the ProductFrame Discovery Agent service is running on the device. Restart the service
and try rescanning.
Troubleshooting software deployment
Use the following information if a software deployment task fails.
Related Links
Viewing logs on page 94
If an executing deployment task fails...
Enable verbose logging for the deployment log and retry the deployment task. When it fails,
click on the "failed" link to bring up the detailed install log and look for errors.
If a deployment task does not start...
1. Check connectivity to the device by pinging
2. Check the credentials used to manage the device. Open a remote desktop session from SiteConfig.
If this fails, verify the administrator account credentials used by SiteConfig.
11 October 2011 SiteConfig 2.1 User Manual 95
Troubleshooting