Grass Valley SiteConfig v.2.1 - Manual (Page 94)

Viewing logs
SiteConfig stores information in several logs.
Viewing the application log
1. From the SiteConfig menu, select Tools | Logs | Application .
2. If desired, save log information as follows:
• To save the entire log to a text file select File | Save Log .
• To save one or more entries in the log right-click entries and select Copy . Log entries are
copied to your clipboard. You can paste the entries into a text editor.
3. To view the xml version of the log file navigate to C:\Documents and Settings\All
Users\Application Data\GrassValley\SiteConfigLogs and open the file
ApplicationLogFile.xml
Viewing the deployment log
1. From the SiteConfig menu, select Tools | Logs | Software Deployment .
2. You can save one or more entries in the log by right-clicking selected entries and selecting Copy .
This copies entries to your clipboard and you can paste the text into any editor such as Notepad.
3. To view the xml version of the log file navigate to C:\Documents and Settings\All
Users\Application Data\GrassValley\SiteConfigLogs. and open the file
DeploymentLogFile.xml
4. You can enable verbose logging when troubleshooting a deployment issue. Turn on verbose
logging for software deployment by checking the Tools | Options | Software Deployment | Enable
Verbose Logging menu item.
In the case of a SiteConfig application crash, you can view the FatalException.Log that resides
in the SiteConfig application install directory.
Viewing failed install logs
Click on the blue Failed link that is displayed in the Details column within the Tasks area in
Software Deployment. You can save the logs to a text file.
Troubleshooting device discovery
Use this procedure if you have trouble discovering devices or if SiteConfig does not display a green
or yellow overlay icon over the device icon in the tree view.
Related Links
Comparing files for software deployment on page 79
94 SiteConfig 2.1 User Manual 11 October 2011
Troubleshooting