Epson EISA Desktop - Manual (Page 132)

Appendix C
Troubleshooting
You should not encounter any difficulties as you set up and use
your computer, but if anything out of the ordinary happens,
refer to this appendix. You can also run System diagnostic tests
on various system components. See Appendix A for
instructions.
If the suggestions here or in Appendix A do not help solve the
problem, see “Where to Get Help” in the Introduction for
instructions on contacting your dealer or Epson customer
service.
Identifying Your System
When you contact your dealer, be ready to provide the serial
number of your computer and its current configuration. You
should also provide the version number of the computer’s
ROM BIOS, as well as the names and version numbers of your
operating system and any application programs you are using.
You can find the serial number on the computer’s back panel.
If you are able to use your computer, run the System
Configuration program to view your current configuration
information.
Follow these steps to obtain the other information:
1. Turn on your computer or press the RESET button. When the
computer performs its memory test, the version number of
your system’s ROM BIOS appears at the top of the screen.
Write down the number. (This number is also included in
your System Configuration program information.)
Troubleshooting C-Z