Visara Master Console Center Operations Guide - Manual (Page 19)

Chapter 2 Alerts
Operations Guide 19
Table 2 describes the fields found in an alert. The Alert Window only displays those fields
marked with an asterisk (*) – you must double-click an alert to see all the fields.
This Field: Describes:
Sequence The unique sequence number of an alert
for tracking purposes.
*State If the alert is New, Open, or Closed.
Status The numeric status and color of the alert.
The lower the number, the higher the
criticality.
*Source The name of the device or operating
system associated with the alert.
*Message The text of the alert.
*User Note Comments entered by a user and
automation generated (scripts and Event
Manager) comments. For example,
comments may describe the resolution
process or provide instructions to the
user from a script.
*Time: Create The date and time the alert was created
(state of New).
Time: Open The date and time the alert was marked
as Open. That is, the date and time an
operator acknowledged the alert.
Time: Close The date and time the alert was marked
as Closed.
Table 2. Alert Window Fields
Usually, the state of progression for alerts is New to Open to Closed, resulting in date updates as
appropriate. However, an alert may proceed directly from New to Closed, at which point a date
will not be filled in for Open.