Verilink T1 Access Router (34-00327) Product Manual - Manual (Page 12)

xii T 1 A c c e s s R o u t e r
Customer Service and Technical Support
Verilink provides easy access to customer support information through a
variety of services. This section describes these services.
Support from Your Network Supplier
If assistance is required, contact your network supplier. Many suppliers are
authorized Verilink service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services. When you contact your network
supplier for assistance, have the following information ready:
•
Diagnostic error messages
•
A list of system hardware and software, including revision levels
• Details about recent configuration changes, if applicable
Support from Verilink
If you are unable to receive support from your network supplier or want to
contact us directly, Verilink offers worldwide customer support by telephone,
e-mail, and through Verilink’s Internet Web site.
Telephone
Customer support is available by telephone 24 hours a day, 7 days a week. To
speak directly with a Verilink customer service representative, you may dial
one of the following numbers:
• Sales and Marketing: 800-VERILINK (837-4546)
•
Technical Support : 800 -285-2755 (toll-free)
256-327-2255 (local)
E-mail
You can request sales and marketing information or pose a technical support
question about your Verilink product by contacting us at the e-mail addresses
Convention Description
A Notice calls attentions to important features or instructions.
A Caution alerts you to serious risk of data loss or other
results that may cause you or the unit trouble if the warning is
not heeded.
A Warning alerts you to the risk of serious damage to the unit
or injury and possible death to the end user.