Epiphan VGADVI Recorder - Manual (Page 199)

VGADVI Recorder User Guide 7-10 Troubleshooting
Problem Action(s) to Resolve
Stream won't play in my media player or
browser.
Check the LEDs on the System to ensure data is being recevied.
The green LED should be illuminated and the red LED blinking. If
the broadcast is being recorded, the blue LED blinks too.
Verify that the Stream Type matches with the media player used
and that you have the correct url or SDP file for the player. See
Viewing with a web browser and Viewing with a media player .
If you still cannot see the stream, try disabling your local
computer firewall.
If the issue is still not resolved, contact Epiphan Support at
[email protected] .
The stream interrupts or the image
breaks up.
The following tips can help diagnose image problems:
1. Ensure the source resolution is used as the output or
recorded resolution. Up-scaling and down-scaling can
affect picture quality. See Upscale or downscale your
video image .
2. Increase the Bitrate value and/or decrease the Limit
frame rate value in the Stream Setup menu. See Adjust
video quality .
3. Check network settings including filters, routers and
application settings. Packet loss can result in stream
failure.
Recording issues. If recording will not start, check the Disk Status Information to
see if the device is out of disk space. See Check disk storage
space and File Maintenance .
Firmware upgrade fails. Reboot the device and try again. If the problem persists, contact
Epiphan support at [email protected] .
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