5 remote support, Configure remote support, Remote support – Epiphan VGADVI Recorder User Manual
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VGADVI Recorder User Guide
7-5 Remote Support
7-5
Remote Support
The VGADVI Recorder supports remote troubleshooting by Epiphan’s support team. Remote support allows
Epiphan to assist in troubleshooting issues you experience with the device and can also assist with resetting
lost admin passwords. No private information is sent to the Epiphan maintenance server.
Remote support is on by default.
This section describes procedures for the following topics:
l
l
Configure Remote Support
Remote support is configured by default to connect to the Epiphan maintenance server with the domain name
epiphany.epiphan.com. The device must be able to resolve this domain name to connect to the server and
permit remote support. Remote support uses port 30, therefore this port must be available for communication.
If your device is protected from the Internet by a firewall, speak to your network administrator to configure the
firewall appropriately.
To configure remote support:
1. Connect to the admin interface using your preferred connection mechanism. See
.
2. Login as admin.
3. Select the Maintenance link in the Configuration menu; the maintenance page opens.
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