Epiphan VGADVI Recorder User Manual
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VGADVI Recorder User Guide
7-5 Remote Support
4. Click Enable remote support if the check box is not selected. This setting controls incoming links from
Epiphan.
5. Click Enable connection to maintenance server if the check box is not selected. This setting configures
outgoing links to Epiphan.
6. Ensure the server address is epiphany.epiphan.com, unless Epiphan support directs you to change it.
7. Ensure the port is 30, unless Epiphan support directs you to change it.
8. Click Apply.
9. Test that the device can access the maintenance server:
a. Select the Network link under Configuration.
b. Type epiphany.epiphan.com Network Diagnostics box.
c. Click ping.
d. Ensure the result shows an IP address for epiphany.epiphan.com and report any packet loss to
Epiphan support.
10. If the device cannot reach the maintenance server, check the network settings (see
) to ensure DHCP is selected or a DNS server is listed and try again. Consult with your network
administrator if problems persist.
11. If the device reaches the maintenance server, ensure your firewall, if you have one, has port 30 open for
the device.
12. Confirm with Epiphan support that they are able to access your VGADVI Recorder for remote
troubleshooting.
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