4 kbc technical assistance – KBC Networks Mesh2HT User Manual
Page 57
Mesh2HT User Manual
Manual-MESH2HT-Rev1311
Copyright © KBC Networks 2012
Page 57 of 59
www.kbcnetworks.com
4.4 KBC Technical Assistance
Technical Support Availability
KBC offers technical support over the phone or by e-mail to all KBC integrators, dealers
and end users of the Mesh products.
NORTH AMERICA
Our technical support hotline is available during regular US west coast business hours,
Monday through Friday on all non-major holiday business days. KBC will follow up on all
electronic inquiries before the end of the following business day.
+1 888-366-4276: Monday – Friday 10am-8pm Eastern (7am-5pm Pacific) (Toll-free)
: 24hr availability, response time varies
HAWAII & ALASKA / GUAM, PR & OTHER US TERRITORIES
+1 949-297-4930: Monday – Friday 7am-5pm Pacific Time
: 24hr availability, response time varies
Note: the toll free 888# does not work from Alaska
CENTRAL / SOUTH AMERICA
: 24hr availability, response time varies
ASIA
: 24hr availability, response time varies
SOUTH PACIFIC / PACIFIC ISLANDS
: 24hr availability, response time varies
EUROPE
+44(0)1622 618787: Monday – Friday 9am-5pm UK time
: 24hr availability, response time varies
AFRICA & MIDDLE EAST
: 24hr availability, response time varies
Technical support is offered in English; however, KBC Networks has worldwide
representatives who can provide technical support in many local languages.
Note:
technical assistance is available after having read through this manual.
Comprehension of terms and topics will assist in trouble-shoot procedures.