2 frequently asked questions – KGUARD Security TC801 User Manual
Page 89
ENGLISH
Chapter 7: Troubleshooting & FAQ
DVR User’s Manual
89
Problem
Possible Solution
I cannot access the DVR
through my mobile phone.
• Check if the network cable is properly connected to the DVR.
• Check if the network settings are properly configured. See
.
• Make sure the mobile device utility is properly installed on your mobile
phone.
• Make sure that the mobile server port value is the same as the value set in
the DVR menu. See
“4.4.4 Setting Up Mobile Devices” on page 44
7.2 Frequently Asked Questions
FAQ
Answer
What does “H” displayed
on the screen mean?
• This means that the HDD cannot be detected or it is incorrectly formatted.
The DVR is hot to the
touch, will this cause any
problems?
• For sustained performance and reliability, ensure adequate ventilation around the
unit and keep the DVR away from direct sunlight or heat sources.
Can the HDD be
upgraded with a
standard PC hard drive?
• Yes, a 3.5” HDD with SATA connection can be used. However, for sustained
reliability, a CCTV/AV hard drive is recommended.
Is it possible to
simultaneously record
and playback previously
recorded files?
• Yes, by entering the Playback menu, existing recordings can be played while
recording is still in progress.
Is it possible to delete
individual recordings
from the unit?
• No, you can only delete all recordings at the same time. If you wish to delete the
recordings, you need to format the HDD.
Warning:
Formatting the HDD will erase all existing recordings! Make sure you back up the files
before performing this action.
Is it possible to view the
system on Mac or Linux?
• Yes. The system can be used on a mobile phone or via Safari / Windows
®
Internet
Explorer.