ChemoMetec NC-100 - Manual (Page 5)

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Customer support
If you have questions about installing or using your NucleoView T M software check this user's guide first - you
will find answers to most of your questions here. If you need further assistance, please contact customer
support at ChemoMetec A/S.
Contacting support
Technical information including product literature, answers to questions regarding the operation of the
NucleoCounter
™ not covered in this document and information on software upgrade is available through the
following:
For Email support, send questions to NucleoCounter Techni cal Support on the address
[email protected]
Check out the FAQ section under support at www.chemometec.com
To speak with a Technical Support Specialist, call (+45) 48 13 10 20.
Please note the NucleoCounter ™ serial number and have it available when contacting ChemoMetec A/S for
support. The NucleoCounter ™ serial number is found on a label affixed to the bottom of the instrument a nd in
the display upon start-up. The version number of the NucleoCounter firmware shall also be noted. Refer to the
User’s Guide of you NucleoCounter instrument in order to retrieve that.
Sales and ordering information
For pre-sales assistance with NucleoCounter ™ or the NucleoView ™ software, to place an order for a
NucleoCounter ™ or consumables, call (+45) 48 13 10 20, or mail to [email protected]
Changes
The material in this document is for information only and is subject to change without notice. While
reasonable efforts have been made in the preparation of this document to assure its accuracy, ChemoMetec
A/S assumes no liability resulting from errors or omissions in this document, or from the use of the
information contained herein.
ChemoMetec A/S reserves the right to make changes in the product design without reservation and without
notification to its users.
Copyright
Copyright © ChemoMetec A/S 2001-2002. All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise, without the prior written consent of ChemoMetec A/S, Gydevang 43,
DK-3450 Allerød, Denmark.
Trademarks
ChemoMetec, NucleoCounter, NucleoCassette and NucleoView are registered trademarks and trademarks of
ChemoMetec A/S. LabVIEW
™ is a trademark of National Instruments Corporation. Windows, Excel and Word
are trademarks of Microsoft Corporation.
All other trademarks are the property of their respective owners.