Troubleshooting a sata hard drive – Dell PowerEdge SC 420 User Manual
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For information about testing the controller, see the SCSI controller's documentation.
2.
Ensure that the primary SCSI channel is enabled, and restart the system.
3.
Ensure that the required device drivers are installed and configured correctly. See the Dell OpenManage Server Assistant for PowerEdge SC Products CD.
4.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5.
Open the system. See "Opening the System."
6.
Ensure that the hard-drive interface cable is properly connected between the drive and the controller card. See the documentation supplied with the
controller card.
7.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "
Configuring the Boot Drive
" in "Installing Drives."
8.
Ensure that a power cable is properly connected to the drive.
9.
Ensure that the hard drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate. See the
documentation for the hard drive.
10.
11.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, continue to the next step.
12.
Format and partition the hard drive. See the operating system documentation.
13.
If possible, restore the files to the drive.
If the problem persists, see "Getting Help."
Troubleshooting a SATA Hard Drive
Problem
l
Faulty hard drive
l
Damaged or improperly connected hard-drive cables
Action
1.
Enter the System Setup program and verify that the system is configured correctly. See "Using the System Setup Program" in your User's Guide.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system. See "
4.
Ensure that the hard-drive interface cable is properly connected between the drive and the system board.
To identify system board connectors, see
Figure A
-3
.
5.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "
Configuring the Boot Drive
" in "Installing Drives."
6.
Ensure that the power cable is properly connected to the drive.
NOTE:
To enter the utility, press
information about the configuration utility.
CAUTION:
See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
NOTICE:
This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
NOTE:
If the hard drive is used in a RAID configuration, see "
Troubleshooting a Hard Drive in a RAID Configuration
."