Troubleshooting a sas controller daughter card – Dell POWEREDGE R805 User Manual
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5.
If your system has the optional battery-cached SAS RAID controller daughter card, perform the following steps.
a.
Restart the system and press
See the documentation supplied with the host adapter for information about the configuration utility.
b.
Ensure that the hard drive has been configured correctly for the RAID.
c.
Exit the configuration utility and allow the system to boot to the operating system.
6.
Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating system
documentation for more information.
7.
For non-RAID configurations only, remove the hard drive and swap its drive bay location with another hard drive that is functioning properly.
If the problem is resolved, reinstall the hard drive in the original bay. See
Installing a Hot-Plug Hard Drive
.
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the hard-drive carrier. See
Getting
Help
.
If the hard drive functioned properly in another bay but does not function in the original bay, the SAS/SATA backplane has a defective connector. See
Getting Help
.
8.
Check the cable connections inside the system:
a.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
b.
Open the system. See
Opening the System
.
c.
Verify that the cable connections between SAS/SATA backplane(s) and the SAS daughter card are correct. See
Installing a SAS Controller
Daughter Card
.
d.
Verify that the SAS cables are securely seated in their connectors.
e.
Verify that the power connectors on the SAS/SATA backplane(s) are securely seated in their connectors.
f.
Close the system. See
Closing the System
.
g.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see
Getting Help
.
Troubleshooting a SAS Controller Daughter Card
Problem
l
Error message indicates a problem with the SAS controller daughter card.
l
SAS controller daughter card performs incorrectly or not at all.
Action
1.
Run the appropriate online diagnostic test. See
Using Server Administrator Diagnostics
.
2.
Enter the System Setup program and ensure that the SAS controller daughter card is enabled. See
Using the System Setup Program
.
3.
Restart the system and press one of the following applicable key sequences to enter the configuration utility program:
l
l
See the controller's documentation for information about configuration settings.
4.
Check the configuration settings, make any necessary corrections, and restart the system.
If the problem is not resolved, continue to the next step.
NOTICE:
Skip the following step if your hard drives are in a RAID configuration.
NOTE:
When troubleshooting a SAS controller daughter card, also see the documentation for your operating system and the controller daughter card.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as
authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.