Dell PowerVault DP100 - Manual (Page 12)

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Running the System Diagnostics
Dell™ PowerVault™ 100 Systems Hardware Owner's Manual
Using Dell PowerVault Diagnostics
System Diagnostics Features
When to Use the System Diagnostics
Running the System Diagnostics
System Diagnostics Testing Options
Using the Custom Test Options
If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your
system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can
use diagnostics test results to help you solve the problem.
Using Dell PowerVault Diagnostics
To assess a system problem, first use the online Dell™ PowerVault™ Diagnostics. Dell PowerVault Diagnostics is a suite of diagnostic programs, or test
modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs,
CMOS, and more. If you are unable to identify the problem using the PowerVault Diagnostics, then use the system diagnostics.
The files required to run PowerVault Diagnostics for systems running supported Microsoft ® Windows ® and operating systems are available at
support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell PowerVault Diagnostics User's Guide.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you
to:
l Run tests individually or collectively.
l Control the sequence of tests.
l Repeat tests.
l Display, print, or save test results.
l Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached.
l View help messages that briefly describe each test and its parameters.
l View status messages that inform you if tests are completed successfully.
l View error messages that inform you of problems encountered during testing.
When to Use the System Diagnostics
If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's
input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
Running the System Diagnostics
The system diagnostics can be run either from the utility partition on your hard drive or from removable bootable media. You can create this media using the
CDs that came with your system or from the diagnostic utility that you can download from support.dell.com.
From the Utility Partition
1. As the system boots, press during POST.
2. From the utility partition main menu under Run System Utilities, select Run System Diagnostics.
From Removable Bootable Media
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In
addition, use only the program that came with your system (or an updated version of that program).