Dell PowerVault 715N (Rackmount NAS Appliance) - Manual (Page 83)

running locally on my appliance,
I click Next, and nothing
happens.
Start utility ignores Next
and waits until you
complete the page
properly.
I configured the system using
the Kick-Start utility, and I
cannot open the PowerVault
NAS Manager using a browser.
The system might not be
connected to the network,
or the network settings
might not be correct.
Make sure that the system is connected to the network.
If it is, then ensure that you entered a correct IP address
in the Kick-Start Application menu. If the problem
persists, use the serial port, as described in "Configuring
Your System Using a Serial Connection" in the User's
Guide, to access the PowerVault NAS Manager, and then
ensure that the configuration settings are correct.
Dell ActiveArchive
Table 7-3. Dell ActiveArchive Troubleshooting Issues
Issue Possible cause Resolution
I cannot access my Dell
ActiveArchive™ persistent
images from a UNIX®
Network File System (NFS)
or Macintosh client.
Only Microsoft Windows (CIFS) clients can access the
persistent images stored in the ActiveArchive folders
for each volume.
Access ActiveArchive folders
through the Windows client to
perform data recovery.
The XCOPY command does
not copy my persistent
images.
Dell ActiveArchive is enabled. XCOPY cannot read the
persistent images on a volume.
Do not use XCOPY to copy
persistent images.
After I take a new
persistent image, the
definition of the persisting
image is blank or the
persistent image does not
show at all in the persistent
images list.
If this is the first persistent image to be taken, Dell
ActiveArchive is creating the cache file, which could take
several minutes. If this is not the first persistent image,
the NAS Manager must complete a refresh cycle before it
can correctly show the persistent image.
If this is the first persistent
image, wait several minutes
and check again. If this is a
subsequent persistent image,
wait for the NAS Manager to
complete a refresh or press
.
When I click Restore
Defaults on the Global
Settings page in Dell
ActiveArchive after taking a
persistent image, it changes
my cache file size and the
area is grayed out.
After you take a persistent image, you cannot change
the cache file size; therefore, clicking Restore Defaults
does not change the cache file size. To verify the cache
file size, look at the cache file size on the Volume
Settings page. You should see that it has reverted back
to the original cache file size that you set before taking a
persistent image.
Take no action. Dell
ActiveArchive is functioning as
designed.
I get a permission error
when I try to access my
persistent images from an
HTTP or FTP share.
Accessing the persistent image directory through HTTP or
FTP is not supported.
If you need to access your
persistent image directory,
connect to the system through
a Terminal Services Advanced
Client session and use Windows
Explorer in the NAS appliance
to access them.
My persistent images do not
survive when I change the
disk type from Basic Disk
to Dynamic Disk.
All persistent images must be deleted before changing
the disk type.
Delete all persistent images,
and then change the disk type.
The % symbol does not
show in the Dell
ActiveArchive event logs.
The Dell ActiveArchive event log messages that tell you
how full the cache file is and how close the system is to
the maximum allowed snapshots are generated
messages that do not include the % symbol.
Take no action. Your NAS
appliance is functioning as
designed.
When the maximum
number of persistent
images (250 by default)
has been reached and I
continue to take more of
them, lower-priority
persistent images are
overwriting the existing
higher-priority persistent
images.
If a persistent image is taken manually or by schedule,
Dell ActiveArchive takes the persistent image even if the
maximum number of persistent images has been
reached. Therefore, the new persistent image must
overwrite an existing persistent image. By design, the
new persistent image writes over the oldest, lowest-
priority persistent image available, even if the existing
persistent image is a higher-priority persistent image.
Take no action. Dell
ActiveArchive is functioning as
designed.