Dell PowerVault 715N (Rackmount NAS Appliance) - Manual (Page 78)

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Troubleshooting
Dell™ PowerVault™ 715N NAS Appliance System Administrator's Guide
Troubleshooting Tools and Techniques
Troubleshooting Issues
Troubleshooting Tools and Techniques
Because the Dell™ PowerVault™ 715N NAS Appliance is a "headless" system that does not have a keyboard, mouse or
monitor, you must use other methods for troubleshooting issues and conditions. This section provides suggestions for and
information about alternate troubleshooting tools and techniques.
Console Redirection
Console redirection allows you to directly attach a client system to the NAS appliance for local management and
troubleshooting. For more information about console redirection, see " Using Console Redirection " in the " Advanced
Features " section.
Serial Connection
You can directly attach a client system to your NAS appliance using a serial cable and the administration port to configure
or troubleshoot your NAS appliance. For more information about using a serial connection, see " Configuring Your System
Using a Serial Connection " in the " Introduction " section.
Ping Your NAS Appliance
If you are unable to connect to the NAS appliance using the NAS Manager, try to ping the appliance. From a client
system, click the Start button and click Run, and then type cmd. At the command prompt in the cmd.exe window, type
ping <
system_name>, and then press . If you can ping the NAS appliance but cannot access it through the NAS
Manager, your NAS appliance might still be booting into Microsoft® Windows® and might not have started the Microsoft
Internet Information Services (IIS).
My Network Places
If you have a Windows 2000 client system on the same subnet as the NAS appliance, double-click My Network Places.
Browse through the network and locate your NAS appliance.
System LEDs and Beep Codes
If your NAS appliance is not booting or responding properly, you can diagnose some problems using the system's LEDs
and beep codes. For more information about the LEDs and beep codes, see your system's Installation and Troubleshooting
Guide.
Terminal Services
You can use the Terminal Services Client to directly connect to your NAS appliance from a client system. Run Terminal
Services Client, type the server name of your NAS appliance in the Server text box, and then click Connect.
Troubleshooting Issues
Use the following tables to help you troubleshoot various conditions that might occur on your NAS appliance.