Dell PowerVault 715N (Rackmount NAS Appliance) - Manual (Page 79)

General
Table 7-1. General Troubleshooting Issues
Issue Possible Cause Resolution
I just created a new volume on my system but
cannot see the volume on Windows Explorer
through Terminal Services.
Terminal Services cannot
update to show a new
volume during the session
in which it was created.
Exit from Terminal Services, and then
reconnect. The volume should now be
visible.
I am trying to select the Administer My
Appliance link on the opening page of the
PowerVault NAS Manager, but the link does not
function properly.
The user account that you
used to log on to the
domain does not have
administrator privileges.
The link does not work for
people without
administrator privileges.
Type the address of the PowerVault NAS
Manager manually in your browser. For
non-SSL connections, type:
http://address>:1278.
For SSL connections,
type: https://address>:1279
.
I have just deleted a volume, and now I am
unable to view my shares in the Dell PowerVault
NAS Manager.
In the event that a
volume with shares is
deleted, PowerVault NAS
Manager cannot display
any shares until the
shares that were directed
to the deleted volume are
removed.
Use Terminal Services Advanced Client
to remove the shares for the deleted
volume. Exit PowerVault NAS Manager,
and restart the system. The shares
should now be visible.
I have just added an HTTP share but cannot see
it from PowerVault NAS Manager.
For security purposes,
directory browsing is not
enabled by default on an
HTTP share directed to
the same folder or volume
as another share for
security purposes.
To enable directory sharing for an HTTP
share, from the PowerVault NAS
Manager Maintenance page, click
Terminal Services Advanced Client,
and then modify the Web sharing
properties of the folder.
I have just changed the IP address of my
system, and now I cannot administrate it
through PowerVault NAS Manager.
Although the IP address
changed, your local host
is still trying to
communicate with the
system using the old IP
address.
Close Microsoft Internet Explorer (or for
Linux only, Netscape 6.1 or later).
Restart the PowerVault NAS Manager.
In PowerVault NAS Manager, if I click OK, and
then click Cancel, it doesn't seem to cancel the
operation.
Cancel does not
dynamically stop an
update to the system
after you click OK.
If an operation has been performed in
error, the system administrator must
change the setting back manually.
I see the following error message in the event
log: WMI ADAP was unable to load the
winspool.drv performance library due to
an unknown problem within the library:
0x0
.
This is an issue with the
WDAP Performance library
and is documented on
Microsoft's website.
Connect to the system via Terminal
Services Advanced Client, and then open
a local command prompt. Type the
following syntax: WINMGMT/CLEARADAP.
When the prompt returns, type:
WINMGMT/RESYNCPERF winmgmt service
PID
.
When I select the Check All box, and then
deselect one or more choices on some screens in
the PowerVault NAS Manager, the Check All box
remains selected
The Check All box does
not automatically deselect,
which does not indicate
that all items in the list
are selected.
This behavior does not affect
functionality. The Check All box does
not indicate what has specifically been
selected or deselected.
I have changed the password for the
administrator account; however, several minutes
have passed and I have not been queried for the
new password.
The PowerVault NAS
Manager does not
automatically refresh the
account information for
the administrator while in
the PowerVault NAS
Manager. Instead, it does
the refresh as a timed
function.
The password was successfully changed.
If you want to confirm that the new
password is in affect, close the browser,
and then reconnect. The new password
should work, but the old one should not.
I have just brought up my new NAS appliance on
the network, but I am unable to upload files
using FTP even though I am the administrator.
By default, no user has
write privileges on the
default FTP site.
The FTP permissions must be configured
using the Microsoft Management Console
(MMC). To get to the MMC, click