Acronis Backup Advanced for vCloud - Administrator's Guide - Manual (Page 36)

36 Copyright © Acronis International GmbH, 2002-2014
To view the audit log
1. Log in to the service.
2. Click the Logs tab.
A system administrator can use the audit log for troubleshooting. They can also view details of a
failed task or collect the logs (p. 36), along with other Agent for vCloud information, and send those
for investigation to Acronis technical support.
1.9 Collecting logs
The log collection tool saves the log files of Agent for vCloud to a sysinfo.zip file. This file is
required when you contact Acronis technical support.
To collect logs by using the web interface
1. Log in to the service.
2. Click Help -> Collect logs.
3. If prompted by your web browser, specify where to save the file.
If you cannot log in to the service because of a web server problem, you can collect logs by using a
script.
To collect logs by using a script
1. Log in as a root user to the machine with Agent for vCloud. The default credentials are:

User name: root

Password: Default0 (case-sensitive)
2. Run the following command to start the log collection tool:
/opt/acronis/vcd-agent/bin/sysinfo.sh
3. Specify the user name and password of a vCloud Director system administrator.
4. Specify where to save the file.
5. After the file is saved, copy it from the agent machine to an appropriate location by using, for
example, the sftp tool.
1.10 Advanced cases
This section describes how you can use Acronis Backup Advanced for vCloud in more advanced cases.
1.10.1 Disaster recovery of physical machines to vCloud
If an organization backs up its physical machines by using Acronis Backup, you can allow the
organization to store the resulting backups in their Acronis Backup Advanced for vCloud backup
storage.
To do this, expose the backup storage as a network share and let the organization administrator do
any of the following:
1. Back up the physical machines directly to the backup storage.
2. Replicate or move backups of physical machines to the backup storage, as part of Acronis Backup
backup plans.
3. Export the backups from their original location to the backup storage.