Compaq Presario Internet PC - Manual (Page 78)

8-4 N EED S OME H ELP ? M Y P RESARIO —G ETTING S TARTED AND B EYOND
Symptom
CD-ROM, CD-R, CD-RW, or
DVD-ROM drive cannot read a
disc or takes too long to start.
Recording audio CDs is difficult
or impossible.
CD-ROM, CD-R, CD-RW, or DVD-ROM
Problem Solution
CD has been inserted
upside down. Reinsert the CD with the label facing up.
The DVD-ROM drive
will take longer to start
because it has to
determine the type of
media being played,
such as audio or video. Wait at least 30 seconds to let the DVD-ROM
drive determine the type of media being played.
If the disc still does not start, read the other
solutions listed in this topic.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, which is
available in most computer stores.
Windows is not
detecting CD or DVD
driver. 1. On the Windows taskbar, click Start, then
point to Settings, and then click Control
Panel. The Control Panel window is
displayed.
2. Double-click the System
m
icon. The System
Properties dialog box is displayed.
3. Click the Device Manager tab.
4. Click the plus sign
’
next to the CD or DVD
drive, and select the installed driver.
5. Click the Remove button, and click OK twice.
6. Restart your computer, and let Windows
detect the CD or DVD driver.
Wrong or poor quality
media type. Verify that you are using the correct media for
the drive.
Try a different brand of media. Quality varies
widely between manufacturers.