Scan quality is unacceptable, Preventing problems, Too light or dark – HP LaserJet 3015 User Manual
Page 120: Unwanted lines, Black dots or streaks, Unclear text, Blank pages
Scan quality is unacceptable
This section provides information about improving scan quality by preventing or correcting
problems.
Preventing problems
The following are a few simple steps you can take to improve copy and scan quality:
●
Use high-quality originals.
●
Load the media correctly. If the media is loaded incorrectly, it might skew, which causes
unclear images. See
for instructions.
●
Adjust the software settings according to how you plan to use the scanned page. See
for more information.
●
Recurring feed problems indicate that the separation pad is worn. See
to order a new separation pad.
●
Use or make a carrier sheet to protect your originals.
Blank pages
●
The original might have been loaded upside down. In the automatic document feeder
(ADF), put the top end of the stack of originals into the ADF, with the media stack face-
down and the first page to be scanned on the bottom of the stack. See
for instructions.
Too light or dark
●
Try adjusting the settings.
Make sure you have the correct resolution and color settings. See
for more information.
Unwanted lines
●
Ink, glue, correction fluid, or an unwanted substance might be on the scanner. Try
cleaning the scanner surface. See
Cleaning the outside of the device
Black dots or streaks
●
Ink, glue, correction fluid, or an unwanted substance might be on the scanner surface. Try
cleaning the scanner surface. See
Cleaning the outside of the device
Unclear text
●
Try adjusting the settings.
Make sure you have the correct resolution and color settings. See
for more information.
110
Chapter 8 Troubleshooting
ENWW