2 getting help, Getting help -3 – Cabletron Systems ELS10-26 User Manual

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Introduction

1-3

1.2 GETTING HELP

If you need additional support related to the ELS10-26, or if you
have any questions, comments, or suggestions concerning this
manual, contact Cabletron Systems Global Call Center:

Phone:

(603) 332-9400

Internet mail:

[email protected]

FTP:

ctron.com (134.141.197.25)

your email address

BBS:

(603) 335-3358

Modem setting:

8N1: 8 data bits, No parity, 1 stop bit

Before calling Cabletron Systems Global Call Center, have the
following information ready:

• Your Cabletron Systems contract number

• A description of the failure

• The serial and revision numbers of all Cabletron Systems

products in the network

• A description of any action(s) already taken to resolve the

problem (e.g., changing mode switches, rebooting the unit, etc.)

• A description of your network environment (layout, cable type,

etc.)

• Network load and frame size at the time of trouble (if known)

• The device history (i.e., have you returned the device before, is

this a recurring problem, etc.)

• Any previous Return Material Authorization (RMA) numbers

For additional information about Cabletron Systems products,
visit our World Wide Web site: http://www.cabletron.com