Brother DCP-6690CW - Manual (Page 83)

Troubleshooting and Routine Maintenance
77
B
Error and Maintenance messages
B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error and maintenance messages are
shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error Message Cause Action
B&W Print Only One or more of the color ink
cartridges is empty. While this
message appears on the LCD,
each operation works in the
following way:
Printing
If you click Greyscale in the
Advanced tab of the printer
driver you can use the
machine as a monochrome
printer for approximately four
weeks depending on the
number of pages you print.
Copying
If the paper type is set to
Plain Paper
or
Inkjet Paper you can
make copies in monochrome.
If the paper type is set to
Other Glossy
or
Brother BP71 , the machine will
stop all print operations. If you
unplug the machine, or take out
the empty ink cartridge, you
cannot use the machine until you
change to a new ink cartridge.
Replace the empty ink cartridges. (See
Replacing the ink cartridges on page 84.)
Cannot Detect You installed a new ink cartridge
too quickly and the machine did
not detect it. Take out the new ink cartridge and
re-install it slowly until it clicks.
If you are using non Brother
Original ink the machine may not
detect the ink cartridge. Replace the cartridge with a Brother
Original ink cartridge. If the error message
remains, contact your Brother dealer.
An ink cartridge is not installed
properly. Take out the new ink cartridge and
re-install it slowly until it clicks. (See
Replacing the ink cartridges on page 84.)