Opticon PHL 1700 - Manual (Page 20)

U
SER
’
S MANUAL
PHL 1700
LASER TERMINAL
/ IRU 1700
CRADLE
20
This chapter contains information on solving
problems you may encounter when using the
terminal and/or cradle. If problems occur, first
carry out some general checks, before verifying
the problem with the descriptions in this chapter.
General checks:
Make sure everything is installed properly
Check the power supply of all devices
Is the read window of the terminal clean?
Is the optical window of the cradle clean?
Are the bar code labels readable, eg. not
damaged or poorly printed?
If the equipment still does not work after these
checks have been performed, please verify if
one of the problems described in this chapter
applies to the problem you have with the
scanner.
It is possible that you may not solve the
problems, despite our descriptions. In this
instance, please contact your dealer or
Opticon.
When the terminal needs to be repaired,
please ensure that the label with the serial
number is still present. If sending the terminal
or cradle, please use the original packing to
minimise the chances of damage.
No communication from the cradle to the
device, or data is transmitted distorted or
corrupted.
Power indicator of the cradle is not green.
Clean the optical interface window of the
cradle and/or terminal, and try again.
Check all cables.
When the power indicator is still not
green, the cradle needs service.
No data transmitted.
The cradle will only work if connected to
a PC.
Data is corrupted, or no data is
transmitted.
Is the proper baudrate selected?
The computer needs the same baudrate
as the terminal.
Is the baudrate between the min. and max.
value?
For RS 232 : baudrate 1200 - 38400
For RS 485 : baudrate 1200 - 38400
The terminal looses data when the battery
pack is removed for a short period.
The backup battery is empty.
Replace the Lithium CR2032 battery with a
new one.
When the terminal has a problem with read-
ing the label:
The resolution of the bar code is too high.
Decrease the distance between the bar
code and the terminal.
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TROUBLE
SHOOTING
7
7.1 COMMUNICATION
PROBLEMS
7.2 READ OPERATION
PROBLEMS