Toshiba Equium 8100 - Manual (Page 77)

If Something Goes Wrong
User's Manual 5-3
Version
1
Last Saved on 19/sep/01 2:46
Equium 8100D/M – 05chap.doc – ENGLISH – Printed on 23/sep/01 as 04_800UK
Your program has performed an illegal operation
If you receive this message, record the details and consult the software
manufacturer.
To record the details:
1. Click the
Details button and select (Press Ctrl and A simultaneously)
the text Windows displays.
2. Press Ctrl and C simultaneously to copy the text to the clipboard.
3. Open Notepad (click Start , point to Programs , then point to
Accessories and click Notepad ).
4. Press Ctrl and V simultaneously to paste the details into Notepad.
5. Add a paragraph break and type some notes describing what you
were doing when you received the message.
6. Save the file and refer to it when you contact the software
manufacturer.
Problems when you turn on the computer
The computer does not start.
Make sure you attached the power cable properly and that the outlet
you use is live.
Press and hold down the power button for a few seconds.
The computer starts, but when you press a key on the keyboard or touch
the mouse, nothing happens.
You may have a software or resource conflict. To clear the condition,
press
Ctrl , Alt , and Del simultaneously twice, or press the reset
button.
Read the documentation that came with the conflicting device and
Resolving a hardware conflict.
Windows does not work
Once you are familiar with Windows, you can easily detect if it is not
working correctly. For example:
■ Windows fails to start after displaying its starting message.
■ Windows takes a long time to start.
■ Windows departs from its normal routine.
■ The screen does not look right.
Unless a hardware device has failed, problems usually occur when you
change the system configuration, add a device, or install a new program.
If you experience any of these problems, use the options in the Windows
Startup Menu.