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Error descriptions – Konica Minolta Fujitsu Scanner User Manual

Page 188

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5-30

5.3 Before Contacting a Service Provider

Error Descriptions

Problem at the time of PC connection.

Document feed trouble

Imaging quality trouble

Others

Items to check

Findings

OS (Windows) type

(example) Windows 98

Displayed error message

(example) SF0 Sensor dirty

Interface (example)

SCSI

interface

Interface controller

(example) Adaptec SCSI Card 29160

Items to check

Findings

Document type

(example) Copier paper

Main purpose of use

(example) Filing company documents

Last cleaning date

(example) December 2003

Last consumable replacement date

(example) November 15, 2003

Operator panel status at trouble

(example) Paper Jam2

Items to check

Findings

Type and version of scanner driver

(example) FUJITSU TWAIN 9.9

Interface controller

(example) Adaptec SCSI Card 29160

OS (Windows) type

(example) Windows 2000 Professional

Application software

(example) Acrobat

Items to check

Information

Can you send both the original document (or
scanned grayscale image file) and printed scanned
data (or the file) via Fax (or by e-mail)?