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HP 3PAR Application Software Suite for Microsoft Exchange User Manual

Page 119

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B.9

Troubleshooting

3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide

If restarting the Microsoft Exchange Replication service does not solve the problem, try one of

the following methods:

Restart “Microsoft Exchange Information Store” service.

OR

Net stop MSExchangeIS

Net start MSExchangeIS

Problem:

How to recover the System Writer status from last error “Non-retryable” to “No error”.

Suggestion:

Restart the “Cryptographic Services” service.

OR

Net stop CryptSvc

Net start CryptSvc

Problem:

The Remote Copy status for group does not permit synchronization.

Suggestion:

The involved Remote Copy group has virtual volumes that are not in the synced state. Hence,

wait until all virtual volumes in the group appear in synced state and then retry the operation.