HP 3PAR Application Software Suite for Microsoft Exchange - Manual (Page 115)

B.5 Troubleshooting
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide
Problem:
RMExch cannot connect to the specified server.
Suggestion:
Make sure the Recovery Manager for Exchange Agent service is started and that the port
settings on all Recovery Manager installed systems are the same. If you changed the port
setting, you need to restart the Recovery Manager for Exchange Agent service before running
any command.
Problem:
RMExch create is not creating a virtual copy.
Suggestion:
Check to see if you have reached the number of virtual copies allowed by your policy for this
Exchange server. Also check if the oldest virtual copy is mounted, as this will not allow a create
if the maximum number of virtual copies has been reached.
Problem:
The mounted virtual copies always show up as read-only.
Suggestion:
Make sure the Virtual Disk Service is not disabled on your system. If this service is disabled,
Recovery Manager will not be able to make the virtual copy writable.
Problem:
Recovery Manager fails to create a virtual copy for a Mailbox Database on the 3PAR volume
which is also a system drive.
Suggestion:
Performing a snapshot of a Mailbox Database on the system volume is currently not supported
by Recovery Manager for Exchange.