Customer self repair, 6 customer self repair, Parts-only warranty service – HP StorageWorks 2500 Disk System User Manual
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6 Customer self repair
This chapter describes the procedures for replacing customer replaceable units (CRUs).
Customer self repair
The DS2500 is designed with three Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in replacing defective parts. If during the diagnosis period an HP-authorized service
representative or support specialist determines that the repair requires a CSR part, HP will ship that part
directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which CSR is mandatory. If you request that HP replace these parts, you
will be charged for the travel and labor costs of this service.
•
Optional—Parts for which CSR is optional. These parts are designed for customer self repair. If,
however, you require that HP replace them for you, there may be additional charges, depending
on the type of warranty service designated for your product.
The DS2500 parts identified for optional CSR are:
•
Disk drives
•
Blowers
•
Power supplies
There are no mandatory CSR parts in the disk enclosure.
NOTE:
Some HP parts are not designed for CSR. In order to satisfy the customer warranty, HP requires that an
HP-authorized service provider replace the part.
A support specialist will work with you to diagnose and assess whether a replacement component
is required to address a system problem. The specialist will also help you determine whether you
can perform the replacement yourself.
Based on availability and where geography permits, standard HP CSR part delivery is next business
day. Ask your support specialist if same business day delivery options are available in your area.
Replacement instructions are included in this chapter, in spare kits, and at
further assistance is required, you can call the HP Technical Support Center and a support specialist
will help you over the phone.
For more information about HP's Customer Self Repair program, contact your local service provider. For
the North American program, see the HP web site
CSR is available for most HP products currently under warranty. For more information on warranty
service see
Parts-only warranty service
Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only
warranty service, HP will provide replacement parts free of charge. For parts-only warranty service,
CSR part replacement is mandatory.
2500 Disk System user guide
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