HP Business Inkjet 1000 Printer - Manual (Page 34)

U
sing di
agn
o
sti
c t
o
o
ls
Using HP Instant Support 31
Using HP Instant Support
HP Instant Support is a Web-based tool that provides you with product-specific services, troubleshooting
tips, and information about your printer's ink and media usage (using myPrintMileage). With this
information, you can diagnose and solve printer problems and manage your printing activities and printer
supplies more effectively.
HP Instant Support provides the following information about your printer:
• Easy access to troubleshooting tips
To help you quickly resolve printer problems or prevent some problems from happening,
HP Instant Support provides tips that are customized for your printer.
• Notification of printer driver and firmware updates
When a firmware or driver update for your printer is available, a notification message will appear
on the HP Instant Support homepage. You can open the download site from the Web page.
• Access to hp services
From the website, you can find out more about the support services available for your printer (such as
maintenance programs), get information about service providers, and also make online purchase of
printer supplies and accessories.
NOTE: HP Instant Support Web pages are created dynamically. Bookmarking this site and opening the
site using the bookmark will not display the current information. Instead, open the Toolbox and on the
Information tab, click the HP Instant Support button.
Using myPrintMileage
myPrintMileage keeps track of your printer usage information to help you plan the purchase of
consumables. It consists of two parts:
• myPrintMileage website.
• myPrintMileage Agent. (This is a utility installed on your computer with the Toolbox. The Agent is
activated during installation of the printer software only if you choose to participate.)
In order to use the myPrintMileage website and the myPrintMileage Agent, you must have the following:
• The Toolbox installed.
• An Internet connection.
• The printer connected.
You can visit the myPrintMileage website from the Toolbox by clicking the myPrintMileage button on the
Information tab, or by right-clicking the myPrintMileage Agent icon in the Windows taskbar (near the
clock) and selecting View my print usage. On this website, you will be able to see the following items.
• The amount of ink you have used. (myPrintMileage forecasts how many ink cartridges you might use in
one year.)
• Whether you use more black or color ink.
• The average quantity of media you use per month for each media type.
• Number of pages printed, and the estimated number of pages you can print with the amount of ink
remaining.