HP Insight Vulnerability and Patch Manager Software - Manual (Page 94)

Troubleshooting 94
HP SIM integration
Vulnerability and Patch Management Pack menus do not
appear in the HP SIM console after installation
The tool menus might not appear after a Vulnerability and Patch Management Pack installation for
any of the following reasons:
• The HP SIM user does not have appropriate privileges to access the menus. If a new HP SIM user
cannot view the Vulnerability and Patch Management Pack menus, be sure that the user is
authorized for All Tools or VPM Tools in Options>Security>Users and Authentication.
• A successful installation of Vulnerability and Patch Management Pack requires the user to have
CMS administrative privileges because changes are made to the HP SIM core and the tool
menus.
• When installing Vulnerability and Patch Management Pack, you must use the credentials
previously used when installing HP SIM. Failure to do so results in an incorrect installation. Also,
the user name will not have appropriate privileges. Be sure the CMS user has privileges
(toolbox, authorizations) to use Vulnerability and Patch Management Pack. If the authorization is
not correct, the menus do not appear. To correct this issue, uninstall Vulnerability and Patch
Management Pack and reinstall using the correct credentials. Be sure that the CMS user that will
be using Vulnerability and Patch Management Pack has appropriate privileges. This can include
having authorization for a toolbox containing the Vulnerability and Patch Management Pack
tools.
• The Vulnerability and Patch Management Pack installation failed. Installation errors appear on-
screen during installation and in the log files.