HP Insight Vulnerability and Patch Manager Software - Manual (Page 81)

Troubleshooting 81
4. Click the Log On tab, and update with the new password.
5. Click the General tab, and click Stop>Start to restart the HP SIM service.
6. Right-click IIS Admin Service, and select Restart. Click Yes to confirm.
Proceed with the Vulnerability and Patch Management Pack installation. If necessary, the installation
account credentials can be changed back after the installation completes. Repeat steps 2 through 6
after the password has been changed, and then see the “ Using the Change VPM Credentials Utility ”
section to update the Vulnerability and Pack Management Pack password.
Vulnerability and Patch Management Pack installation fails
• Be sure the VPM server can effectively communicate with other networking components, such as
the database and HP SIM server (if separate).
• If the VPM server has multiple IP addresses, be sure Name Resolution is used for both
• If IPv6 is enabled, uninstall from the network interface card being utilized for Vulnerability and
Patch Management Pack communication.
• If the Vulnerability and Patch Management Pack installation was attempted multiple times, reboot
before attempting the installation again.
Cannot modify VPM acquisition settings to acquire updates
from a local repository
A patch acquisition must have already been run using the VPM Acquisition Utility and saved to the
designated directory before VPM acquisition settings can be modified to acquire updates from a local
repository. For information about acquiring patches using the VPM Acquisition Utility, see the
“ Acquisitions using the VPM Acquisition Utility ” section.
Required open ports
The following ports must be open on target systems to allow successful scanning with Vulnerability
and Patch Management Pack:
IMPORTANT: If a proxy server is used, it must be configured to allow both HTTP and FTP traffic.
NOTE: These ports are opened automatically when Vulnerability and Patch Management Pack is
installed on a Windows XP SP2 system. By default, Internet Connection Firewall closes some of
these ports. Be sure that the ports listed are open.
• TCP 22—SSH
• TCP 135, 137, 138, 139, 443, and 445—NetBIOS and SSL, used by the Vulnerability and
Patch Management Pack scanning components
• TCP 2301 and 49400—HP Management Agents
• TCP 3463, 3464, 3466, and 3465—Used by Vulnerability and Patch Management Pack
patching components
The following ports must be open on the VPM server:
• TCP 80—HTTP Web server, if an HTTP connection is used between the VPM and HP SIM servers
(TCP 443 must be open if an HTTPS connection is used)
• TCP 445—MSDE named pipes communications