Validate installed patches event does not complete, Patches needed, Abuse of service – HP Insight Vulnerability and Patch Manager Software User Manual
Page 93
Troubleshooting 93
Other tools report that a Windows system is patched, but
Vulnerability and Patch Management Pack reports patches
needed
Many other tools read the registry to determine if a patch is installed. In many cases, when a patch
installation fails, the registry is updated while the files remain unchanged. Vulnerability and Patch
Management Pack verifies that both the files and registry keys have been updated.
Patch source for vendor patches is Microsoft* or Red Hat*
To determine patch applicability, Vulnerability and Patch Management Pack might enhance patch
detection criteria to be more precise than vendor information. These patches appear with an asterisk
in the Patch Source column. HP does not modify the patch itself.
Multiple events listed in HP SIM for patch deployments
Patch deployments create multiple events in HP SIM. There is a start event, a completion event, and a
patch current status event. The patch current status event evaluates the status of the patches after the
reboot has been completed.
STAT Scanner update error listed in the HP SIM event log
If STAT Scanner cannot access certain necessary files during a patch acquisition scanner update, a
3010 error appears in the HP SIM event log. The file update will be completed the next time a reboot
is performed.
Radia internal error listed in the HP SIM event log
A generic Radia internal error appears in the HP SIM event log if the patch repository is viewed
before a patch acquisition had been performed.
Abuse of Service
error occurs when attempting to
acquire Red Hat patches
The Red Hat network might be disabled if the network determines that patches have been acquired
too frequently. To resolve this issue, delete the registered system from the Red Hat network Web
interfac
eate the Red Hat credentials on the Red Hat server and copy
to the VPM server.
Validate Installed Patches event does not complete
Certain Vulnerability and Patch Management Pack events cannot complete successfully until after a
system has been scanned and patched at least one time. Be sure a system has been scanned and
patched before attempting to validate installed patches.