HP Insight Vulnerability and Patch Manager Software - Manual (Page 105)

HP services and technical support 105
HP services and technical support
Vulnerability and Patch Management Pack is offered exclusively as a part of Insight Control
Environment and Insight Control Environment for BladeSystem. Starting in July 2007, Insight Control
Environment suites will include one year of 24 x 7 HP Software Technical Support and Update
Service.
This service provides access to HP technical resources to help you resolve software implementation or
operational issues. This service also provides access to software updates and reference manuals either
in electronic format or on physical media as they are made available from HP.
With this service, Insight Control Environment and Insight Control Environment for BladeSystem
customers will benefit from expedited problem resolution and proactive notification and delivery of
Insight Control Management software updates.
To activate your HP Software Technical Support and Update Service for Insight Control and Insight
Control Environment for BladeSystem, you must register your software purchase through the HP
website at http://www.hp.com/go/ice .
Failure to register your service will jeopardize service fulfillment.
Your Service Agreement Identifier (SAID) will be delivered to you after registration. After you have
received your SAID, you can go to the software update manager (SUM) web page to view your
contract online and elect electronic delivery (in addition to standard media-based updates). For more
information about this service, see
http://www.hp.com/services/insight .
In addition to the new Software Technical Support and Update Service, HP also offers a number of
additional software support services, many of which are provided to our customers at no additional
charge.
• Warranty—HP will replace defective delivery media for a period of 90 days from the date of
purchase. This warranty applies to all Insight Control Management, HP Systems Insight
Manager, and ProLiant Essentials products.
• Startup technical software support—Phone support is available to help you with basic
installation, set-up, and usage questions. This support is provided by the knowledgeable HP
Insight Control Management and Systems Insight Manager specialists’ team and is available for
no additional charge up to 90 days from the date of purchase of your server. For support in the
U.S., call 1-800-HP-INVENT (1-800-474-6836). (When prompted, say “Insight Manager, P2P,
and SMP.”) HP Worldwide support numbers for HP SIM, P2P, and SMP are available at
http://www.hp.com/country /us/en/wwcontact.html .
• Join the discussion ( http://forums.itrc.hp.com )—The HP Support Forum is a community-based,
user-supported tool for HP customers to participate in discussions among customers about HP
products. For discussions related to Insight Control and ProLiant Essentials software, click
Management software and system tools.
• Software and Drivers download pages ( http://www.hp.com/support )—These pages provide the
latest software and drivers for your ProLiant products.
• Management Security ( http://www.hp.com/servers/manage/security )—HP is proactive in its
approach to the quality and security of all its management software. Be sure to check this
website often for the latest downloadable security updates.