HP Insight Vulnerability and Patch Manager Software - Manual (Page 90)

Troubleshooting 90
A scan was submitted but never started
All target systems scanned by Vulnerability and Patch Management Pack must have an IP address
displayed in the HP SIM console. If a scan is requested for a target system with no IP address, the
scan does not run and an internal error is generated. Be sure that all target systems being scanned
have IP addresses that appear in the HP SIM console.
Scan results are inaccurate because of overlapping tasks
When scheduling vulnerability scans and patches, be sure the two processes do not overlap. Allow
adequate time for a vulnerability scan to complete before starting a patch. If a patch deployment runs
during a vulnerability scan, the scan results might be inaccurate or the target systems might reboot
during the scan.
Do not schedule patch acquisition tasks to run while vulnerability scans are running. Patch acquisition
tasks cause vulnerability scans to abort.
Current patch information is not displayed in scan reports
Scan definition updates are available a few days after the release of patches. You might have a
patch in your patch repository that does not appear in your scan results. You can apply the patch
without a scan. The VPM Patch Agent will not apply patches that are not appropriate. With the new
patch reports, you can also use the Validate VPM Patch Agent operation to determine where patches
are needed. This operation applies to patches only. The VPM Patch Agent does not report on non-
patch security vulnerabilities.
Patches and configuration fixes
VPM Patch Agent install fails
The VPM Patch Agent is automatically deployed when systems are licensed to allow patches to be
applied to the systems. If a server type is identified as Unknown or Unmanaged with no identified
operating system in the HP SIM console, Vulnerability and Patch Management Pack automatically
attempts to deploy the VPM Patch Agent for Windows systems. The VPM Patch Agent deployment fails
on Linux systems, and event details display an error.