HP Insight Vulnerability and Patch Manager Software - Manual (Page 83)

Troubleshooting 83
Be sure that the DNS suffix for this connection field has the correct DNS suffix and that both the
Register this connection’s addressees in DNS and Use this connection’s DNS suffix in DNS registration
are selected.
All target systems do not have the same administrator
credentials
For target systems that have individual administrator credentials, configure WBEM credentials
individually to enable access to these target systems.
1. From within HP SIM, select Options>Protocol Settings>System Protocol Settings.
2. Select the system to configure, and click Apply.
3. Enter the appropriate WBEM credentials, and click Run Now.
Multiple VPM servers
Target systems cannot be scanned and patched by multiple VPM servers. The deployed VPM Patch
Agent is set up to respond to only one VPM server.
Administrator credentials have been changed
If the administrator credentials have been changed for target systems, the WBEM credentials must be
reconfigured. To reconfigure Global Protocol Setting, select Options>Protocol Settings>Global Protocol
Settings. To reconfigure System Protocol Settings, select Options>Protocol Settings>System Protocol
Settings.
Changing the IIS IWAM user name and password
HP recommends that the IWAM_hostname and IUSR_hostname accounts not be modified after they
are installed by IIS. Modifying these accounts corrupts the rights and security privileges of
Vulnerability and Patch Management Pack and IIS components.