Manage supplies, Print-cartridge storage, Hp policy on non-hp print cartridges – HP Color LaserJet CP6015 Printer series User Manual

Page 164: Hp fraud hotline and web site

Manage supplies

Use genuine HP print cartridges for the best printing results.

Print-cartridge storage

Do not remove the print cartridge from its package until you are ready to use it.

CAUTION:

To prevent damage to the print cartridge, do not expose it to light for more than a few

minutes.

HP policy on non-HP print cartridges

Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured.

NOTE:

Any damage caused by a non-HP print cartridge is not covered under the HP warranty and

service agreements.

To install a new HP print cartridge, see

. To recycle the used

cartridge, follow the instructions included with the new cartridge.

HP fraud hotline and Web site

Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to

when you install an HP print cartridge and the control-panel message says the cartridge

is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.

Your print cartridge might not be a genuine HP print cartridge if you notice the following:

●

You are experiencing a high number of problems with the print cartridge.

●

The cartridge does not look like it usually does (for example, the packaging differs from
HP packaging).

150 Chapter 11 Manage and maintain the product

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