HP Color LaserJet CP6015 Printer series - Manual (Page 11)

Determine the current firmware version ........................................................................... 170
Download new firmware from the HP Web site ............................................................... 170
Transfer the new firmware to the product ........................................................................ 170
Use FTP to upload the firmware through a browser ....................................... 170
Use FTP to upgrade the firmware on a network connection using Microsoft
Windows .......................................................................................................... 171
Use HP Web Jetadmin to upgrade the firmware ............................................. 172
Use MS-DOS commands to upgrade the firmware for USB connections ....... 172
Upgrade the HP Jetdirect firmware .................................................................................. 173
12 Solve problems
Solving general problems ................................................................................................................. 176
Troubleshooting checklist ................................................................................................ 176
Restore factory settings ................................................................................................... 177
Factors that affect product performance .......................................................................... 177
Automatic neutral calibration ........................................................................................... 178
Control-panel message types ........................................................................................................... 179
Control-panel messages .................................................................................................................. 180
Jams ................................................................................................................................................. 200
Common causes of jams ................................................................................................. 200
Jam locations ................................................................................................................... 201
Clear jams ........................................................................................................................ 201
AREA 1: Clear jams in the output bin .............................................................. 202
AREA 2 and AREA 3: Clear jams in the fuser area and the transfer area ...... 204
AREA 4: Clear jams in the duplex area ........................................................... 208
AREA 5: Clear jams in Tray 2 and the internal paper path ............................. 211
AREA 6: Clear jams in Tray 1 ......................................................................... 214
Clear jams when printing banners ................................................................... 217
AREA 7: Clear jams in optional Trays 3, 4, and 5 ........................................... 219
AREA 8: Clear jams in the optional finishing devices ..................................... 222
Clear jams in the output-accessory bridge ..................................... 222
Clear jams in the sorter area .......................................................... 222
Clear jams in the booklet maker ..................................................... 224
Clear staple jams ............................................................................................ 226
Clear staple jams in the main stapler ............................................. 226
Clear staple jams in the booklet maker .......................................... 227
Jam recovery ................................................................................................................... 230
Paper-handling problems ................................................................................................................. 231
Product feeds multiple sheets .......................................................................................... 231
Product feeds incorrect page size ................................................................................... 231
Product pulls from incorrect tray ...................................................................................... 231
Paper does not feed automatically .................................................................................. 232
Paper does not feed from Tray 2, 3, 4, or 5 ..................................................................... 232
Transparencies or glossy paper will not feed .................................................................. 233
ENWW ix