Reporting problems, Autotmf component failures, Prepared program incorrect behavior or failure – HP Integrity NonStop J-Series User Manual
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Problem Resolution
HP NonStop AutoTMF Software User’s Guide—429952-017
C-12
Reporting Problems
If a program abends or encounters unexpected errors and if the problem can be
reproduced, trace the program to determine the sequence of procedure calls that lead
to the failure.
Reporting Problems
To report a problem please collect supporting data and contact product support. This
section lists the most commonly requested information to diagnose a problem. The
user may be asked by the support specialist to collect additional information for specific
problems.
Prepared Program Incorrect Behavior or Failure
Locking Problems, Long Running Transactions, Errors 35 or Performance Problems
AutoTMF Component Failures
If the monitor process or the CI abends, a saveabend file is produced. The monitor
displays a message on its home terminal or the configured EMS collector process and
the CI displays a message on its out file.
If ESCMON or ESCORT fail, send the following information:
A description of the problem, its repeatability, frequency (if applicable), how to
recreate the problem, and so on.
The saveabend file.
The text of the message on the home terminal or EMS log.
VPROC output of the failing ESCMON or ESCORT object file.
The global parameter values output by
Prepared Program Incorrect Behavior or Failure
If a prepared process produces incorrect results, send the following information:
A description of the problem, its repeatability, frequency (if applicable), how to
recreate the problem, and so on.
General context information such as whether the application is TMF-aware. If the
application is TMF-aware, which files accessed by the failing program were
previously audited and which ones are newly audited.
The text of the message on the home terminal or EMS log.
If the problem is reproducible, a trace of the program execution.
The output of
,
, and
to understand the file and program attributes and global settings.