HP 3PAR Application Software Suite for Microsoft Exchange User Manual
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When Recovery Manager unexpectedly terminates, an internal locking file might still exist on your
Exchange server system. You need to remove the locking file manually for the create process to
run through. The locking file can be located under:
Use the RMExch reset command to reset the lock.
Problem:
The event viewer shows the Volume Shadow Copy Service error: Unexpected error
IOCTL_STORAGE_QUERY_PROPERTY(\\.\PHYSICALDRIVE2, StorageDeviceProperty) -
BuildLunInfoForDrive. hr = 0x80070002 error when a virtual copy creation is in progress.
Suggestion:
When this message is logged by the Volume Shadow Copy service, it notifies the user that the
initial search on the imported volume is not complete. It will try again to make sure the snapshot
can be imported successfully. If the snapshot process still fails and this error is logged, please
contact HP.
Problem:
Recovery Manager creates the virtual copy successfully but does not show it in GUI or CLI.
Suggestion:
If the virtual copy is requested on a passive from active node or vice versa, it will be created on
the desired node. The virtual copy is visible only on the node where it is created. Check the
appropriate node.
Problem:
Recovery Manager shows the virtual copy as available but it is mounted or vice versa.
OR
Recovery Manager shows the virtual copy as available but it still cannot be mounted because the
status indicates that the virtual copy is already mounted.
Suggestion:
This mismatched entry might be due to a previously failed Recovery Manager operation. Check
for mismatched entries using the analyze command.
To resolve mismatched entries, follow the steps detailed below:
1.
Remove VLUNs and virtual volumes for the mismatched volume. To do so, run:
(For Exchange 2010) RMExch analyze -mdb
(For Exchange 2007) RMExch analyze -s
This command shows which virtual volumes and VLUNs might be left over from a previously
failed operation. Remove these VLUNs and virtual volumes manually from the HP 3PAR Storage
System.
2.
Remove timestamp entries from the repository. To do so, run:
(For Exchange 2010) RMExch analyze -mdb
(For Exchange 2007) RMExch analyze -s
This shows all "Missing VVs" from a mailbox database/storage group. These are the virtual
volumes entries that are deleted from HP 3PAR Storage System but are still in the repository.
Remove the respective timestamps from repository by deleting the directory:
(For Exchange 2010)
(For Exchange 2007)
Problem:
Recovery Manager takes too long to create a virtual copy.
Suggestion:
Troubleshooting
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