HP 3PAR Application Software Suite for Microsoft Exchange User Manual
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Symantec NetBackup takes a substantial amount of time to start a backup process. However,
Recovery Manager claims that the backup has failed.
Suggestion:
Timeout for backup initialization detection can be modified to accommodate the timing issue.
Please refer to the RMExch config command for more information.
Problem:
NetBackup takes a substantial amount of time to complete a backup process.
Suggestion:
Make sure you have the latest maintenance package installed for your NetBackup application.
For more information, see the latest HP 3PAR InForm OS Configuration Matrix. To obtain a copy
of this documentation, go t
navigate to your product page, click
Support for your product, and then click Manuals.
Problem:
RMExch
cannot connect to the specified server.
Suggestion:
Make sure the Recovery Manager for Exchange Agent service is started and that the port settings
on all Recovery Manager installed systems are the same. If you changed the port setting, you need
to restart the Recovery Manager for Exchange Agent service before running any commands.
Problem:
RMExch create
is not creating a virtual copy.
Suggestion:
Check to see if you have reached the maximum number of virtual copies allowed by your policy
for this Exchange server. Also check whether the oldest virtual copy is mounted, as this will not
allow a create if the maximum number of virtual copies has been reached.
Problem:
The mounted virtual copies always show up as read-only.
Suggestion:
Make sure the Virtual Disk Service is not disabled on your system. If this service is disabled, Recovery
Manager will not be able to make the virtual copy writable.
Problem:
Recovery Manager fails to create a virtual copy for a mailbox database/storage group on the HP
3PAR volume, which is also a system drive.
Suggestion:
Performing a snapshot of a mailbox database/storage group on the system volume is currently not
supported by Recovery Manager for Exchange.
Problem:
Recovery Manger shows the Error - VSS Asynchronous operation failed. It is recommended that
you wait 10 minutes and then try the operation again message when the create command is
executed.
Suggestion:
When you encounter this error message, run the vssadmin list writers command to list all
of the available writers on the system that are taking the snapshot of the Exchange mailbox
database/storage group. Make sure the Microsoft Exchange Writer status is stable. If the status
is other than stable, you need to restart the Exchange server service to reset the writer status.
Problem:
Recovery Manager shows the ERROR: Failed - Virtual Copy creation failed for mailbox
database/storage group
copy create process.
Suggestion:
122
Troubleshooting