HP StorageWorks XP Remote Web Console Software - Manual (Page 157)

Table 37 Resolving XP Continuous Access Asynchronous Suspension Conditions (continued)
Recovery procedure SIM Causes of Suspension Classification
timeout due to overload of the RIO or the
RCU itself.
According to the SIM generated on
the RCU, remove the failure. DB2x The RIO (remote I/O) could not complete
due to the failure at the RCU. RIO failure
Re-establish failed pairs (pairresync).
No recovery procedure is required.
The MCU will automatically remove DB8x The XP Continuous Access Asynchronous
pairs were temporarily suspended due
to a planned outage of the MCU. MCU planned
outage
the suspension condition during the
next power-on-reset sequence.
Error Codes and Messages
The Remote Web Console software displays error messages when error conditions occur during
XP Continuous Access operations (see
Figure 56 (page 157) ). The error message describes the error
and provides a part code and error code (Part Code = 6005, Error Code = 8736 in Figure 56 (page
157) ). The error message may also include a storage system SVP error code. If you need to call HP
technical support for assistance, report the error code(s). See the storage system document HP
XP24000/XP20000 Remote Web Console Error Codes for a list of the error codes displayed on
the Remote Web Console computer.
Figure 56 XP Continuous Access Error Message for a Failed Delete RCU Operation
The Delete RCU failed because the RCU still contains one or more pairs with the current MCU.
Troubleshooting When Using RAID Manager
When an error has occurred in XP Continuous Access Software pair operation using RAID Manager,
you might identify the cause of the error by referring to the log displayed on the RAID Manager
window or in the RAID Manager operation log file. The RAID Manager operation log file is stored
in the following directory by default.
The log file is stored in: /HORCM/log*/curlog/horcmlog_HOST/horcm.log
•
* is the instance number.
•
HOST is the host name.
To identify the error code using the log file, follow the procedure below. For more information
about RAID Manager, see the HP XP RAID Manager User's Guide.
1. Open the RAID Manager log file, and find the error code.
Example: 11:06:03-37897-10413- SSB = 0xB901,4A96
Error codes appear on the right of the equal symbol (=). On the left of the comma (,) is code
SSB1 (for example, B901) and to the right of the comma (,) is code SSB2 (for example, 4A96).
2. See “Error Code and Error Contents When Operating RAID Manager” (page 158) to find the
meaning of the error code.
For details about the error codes that are not described in “Error Code and Error Contents
When Operating RAID Manager” (page 158) , contact HP technical support. See “Calling HP
Technical Support” (page 166) .
Error Codes and Messages 157