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11 support and other resources – HP Insight Control User Manual

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Migration does not start after confirmation. The event log continuously displays Operation
Migration waiting for connection to source...............................................................................72

Suggested action...................................................................................................................72

Destination server mouse and keyboard do not work after a Windows migration..................72

Suggested action...................................................................................................................72

Mouse does not work on the destination server's iLO after a Linux X2P migration.................72

Suggested action...................................................................................................................72

USB Mouse or Keyboard Drivers Not Loaded After a X2P Windows Migration.....................72

Cause.....................................................................................................................................72
Suggested action...................................................................................................................73

Mouse does not work on the destination ESX virtual machine after a V2V migration.............74

Suggested action...................................................................................................................74

Drive letters are not the same in the migrated virtual machine guest after migration.............74

Suggested action...................................................................................................................74

Drives do not appear on the migrated operating system..........................................................74

Suggested action...................................................................................................................74

Mouse and keyboard do not work after migrating a Microsoft Hyper-V virtual machine to
a ProLiant server........................................................................................................................74

Suggested action...................................................................................................................74

Static IP address cannot be assigned on the destination server after migration.......................75

Suggested action...................................................................................................................75

Virtual machine hosts Integrated Components do not install on the destination virtual
machine following migration.....................................................................................................75

Suggested action...................................................................................................................75

Yellow bang (!) appears on the NIC adapter in Device Manager on the migrated virtual
machine......................................................................................................................................75

Suggested action...................................................................................................................75

Network adapter in the destination ESX virtual machine is not initialized after a V2V
migration....................................................................................................................................75

Suggested action...................................................................................................................75

While editing the settings of guest VMs created by server migration, an invalid OS ID warning
appears.......................................................................................................................................76

Suggested Action..................................................................................................................76

Server is unresponsive during PSP installation.........................................................................76

Suggested action...................................................................................................................76

Uninstallation..................................................................................................................................76

Unable to uninstall an older version of the Insight Server Migration software for ProLiant
application..................................................................................................................................76

Suggested action...................................................................................................................76

11 Support and other resources

.................................................................................77

Contacting HP.................................................................................................................................77

Information to collect before contacting HP..............................................................................77
How to contact HP technical support........................................................................................77
Documentation feedback...........................................................................................................77

New and changed information in this edition................................................................................77
Related information.........................................................................................................................77

Documents..................................................................................................................................77
Websites......................................................................................................................................78
Related documentation..............................................................................................................78

Typographic conventions................................................................................................................78

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