HP Insight Control - Manual (Page 57)

10 Troubleshooting
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Release Notes at the following website:
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Installation
This section describes troubleshooting procedures for issues concerning installation of Insight
Control server migration.
Unable to communicate with the Insight Control server migration service
When launching the Insight Control server migration wizard immediately after installation, you
receive the following message:Unable to communicate with the HP Insight Control
server migration service
Suggested action
Usually, the service manager shows that Insight Control server migration service is launched.
However, because of DNS lookup or other network latency, the communication to the service
is not established, which causes this error message. To resolve this issue, perform one of the
following actions:
• Wait a few minutes until the DNS requests time-out after the installation, and then start the
wizard.
• Add the host name of the application station and IP address to the WINDOWS\system32\
drivers\etc\hosts
file.
Insight Control server migration software for ProLiant cannot be installed on a machine
with empty or invalid credentials
Insight Control installation displays The Insight Server Migration software for
ProLiant cannot be installed on a machine with an empty or invalid
credentials message.
Suggested action
1. Verify if the user name has administrative privileges on the system.
2. Provide only the username in the username box and domain information in the domain
box. Blank passwords are not be accepted by the installer because the service fails to register.
3. To reset the password:
a.
From the desktop, select Control Panel
→User Accounts.
b. Reset the password of the user, and then enter a valid password.
Configuration
Ports required for Insight Control are not available
This issue occurs for Microsoft Windows Server 2003 systems if port numbers 51124, 51125,
51126, or 51127 have been locked by another application.
Suggested action
1. At the command line prompt, enter the following command: netstat –n –o –a
2. View the Local Addresses column to identify the ports currently in use.
Installation 57