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Cannot access the vmware console using firefox – HP Matrix Operating Environment Software User Manual

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Designer Workflows tab allows you to download only the 32-bit version of Operations Orchestration
Studio.

You attempted to install the 32-bit version of Operations Orchestration Studio on a 64-bit CMS.

Possible cause

If you have a 64-bit CMS, install the 64-bit version of Operations Orchestration Studio available
on the Insight Software DVD #2, in the /hpio folder.

Action

Cannot access the VMware console using Firefox.

Issue

The VMware console browser plug-in does not support Mozilla 3.x.

Possible cause

To enable VM console access from Mozilla 3.x clients:

Action

1.

Install the IE tab Mozilla plug-in located at

https://addons.mozilla.org/en-US/firefox/addon/

1419

.

2.

In your Mozilla browser, select Tools

→IE Tab Options.

3.

In the URL field of the IE Tab Options screen, enter
https://*/hpio/controller/html/vmwConsole*

, and then click Add.

Reservation failed for logical network . The IP address(es) xx.xx.xx.xxx must be
included in the static IP address range set for the network.

Issue

Static IP addresses defined in a template must be inside in the selected network's static IP address
range.

Possible cause

Modify the template to have a static IP address inside in the selected network's static IP address
range, or modify the selected network's static IP address range to include the template's static IP
address.

Action

Template access restrictions for users and architects.

Issue

Template viewing and use for non-administrators (architects and users) may have been configured
by an Administrator so that Architects and Users only view and use templates that each have
assigned access to. If restricted, in general:

Possible cause

An administrator in Self Service Portal may view and use only their own templates

An architect in Designer and Self Service Portal may view and use only their own templates

A user in Self Service Portal may view and use published templates that they have access to

Contact the administrator for resolution. In Insight Orchestration\hpio.properties, the
administrator can choose to either restrict a CMS's templates:

Action

template.access.restricted=true

or open up a CMS's templates:

template.access.restricted=false

. If restricted, assign or unassign individual users to

templates by going to the Insight Orchestration Operations console, click Templates and then click
Modify Users.

hpio.properties

changes are not requiring Insight Orchestration service restart.

Issue

Possible cause

In general, administrator changes to Insight Orchestration\conf\hpio.properties
require the Insight Orchestration Windows service to be restarted. hpio.properties that do not
requiring a restart are:

Action

Default OS customization file: os.customization.default.file

OS customization directory: os.customization.directory

Template access restriction: template.access.restricted

Telnet console enablement: display.telnet.console.link

Single-server services hostname suffix: single.server.services.have.hostname.suffix

Global pattern for hostname suffixes: hostname.suffix.pattern

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Troubleshooting