Self service portal, Request continues to process after being canceled – HP Matrix Operating Environment Software User Manual

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The memory resources allocated to a virtual machine host are not available after using the Deactivate
servers operation.

Issue

When virtual infrastructures or individual servers are deactivated, Insight Orchestration does not
recognize the memory previously allocated to the logical servers as available to allocate to other
virtual machines.

Possible cause

—

Action

A step in the Request Details is shown as having failed.

Issue

—

Possible cause

When executing a request, Insight Orchestration might report the failure of one or more steps on
the Request Details page. After such an error occurs, Insight Orchestration attempts to

recover

Action

retrying the tasks or re-allocating the resources. During a recovery allocation process, Insight
Orchestration uses the server pools selected in the initial request. If a step fails too many times, the
whole request fails. The number of retries is a Insight Orchestration configurable property.

A request continues to process after being canceled.

Issue

Current task in progress

Possible cause

When a request is canceled, Insight Orchestration has to allow the ongoing tasks in the managed
environment to complete. No new tasks are started, however all in progress tasks must complete
before the request can be canceled.

Action

Some of my virtual machine templates do not appear on the Software tab.

Issue

Insight Orchestration only supports virtual machine templates with exactly one disk. Virtual machine
templates with more than one disk do not appear on the Software tab.

Cause

Modify your virtual machine template to contain only one disk.

Action

Some template XML hand-editing errors, for example, Duplicate Logical Server Group boot order,
are not caught during Insight Orchestration Designer's Import of a template from XML.

Issue

The template was exported from Insight Orchestration Designer to XML, then the XML was hand-edited
with duplicate values, and finally the XML was imported back into Insight Orchestration
Designer.

Cause

Edit templates exclusively in Insight Orchestration Designer (hand-editing of Template XML is not
supported in this Insight Orchestration release).

Action

Importing a template XML file that was created in a later release of IO into a previous release of
IO displays the error: “The template is invalid and could not be read by the

Issue

HP IO server. The Details tab may provide more information about which

part of the template XML is invalid.”

For IO templates, backward compatibility is not supported. Forward compatibility is supported.

Cause

Create and publish templates at the earliest IO version to which they are targeted.

Action

Self Service Portal

Troubleshooting items addressed in this section:

•

Linux server does not list a recently added data disk.

•