Avaya Aura Agent NN44400-114 - Manual (Page 88)

Scanned document
88 NN44400-114 Contact Center Agent Desktop 2 December 2010
2 Select one of the configured Closed Reason codes that best describes the
reason you closed your scanned document.
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Transferring a scanned document
Transfer a scanned document to another skillset or to a specific agent within the
contact center. When you transfer a scanned document to a skillset or agent,
you also transfer ownership of the contact.
Procedure steps
Step Action
1 Click Transfer.
2 Click the Skillset tab to assign the contact to any agent with a particular
skillset, or click the Agent tab to assign the scanned document to a specific
agent.
3 Select the skillset or agent to which you want to transfer the contact.
4 In the Agent Note box, type a brief note about the reason for the transfer.
5 Click Transfer.
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