Viewing the auto launch application, Running a cct intrinsic-associated application, Viewing the auto launch application 125 – Avaya Aura Agent NN44400-114 User Manual
Page 125: Running a cct intrinsic-associated application 125
NN44400-114 Contact Center Agent Desktop
2 December 2010
125
Customer and contact details
1
On the Agent Desktop window, click Customer Details.
2
In the Custom Fields section, click the Intrinsics tab.
3
Right-click the required CCT intrinsic.
4
Click Copy.
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Viewing the Auto Launch Application
You can view the Auto Launch Application to identify which default application
starts after you accept a voice contact.
Prerequisites
•
You must accept a voice contact.
Procedure steps
Step
Action
1
On the Agent Desktop, click Customer Details.
2
In the Custom Fields section, click the Intrinsics tab.
In the Auto Launch Application section, the default application appears with
a check mark.
--End--
Running a CCT intrinsic-associated application
If you need an application to manage a voice contact, run a CCT
intrinsic-associated application.
Prerequisites
•
You must accept a voice contact.
Procedure steps
Step
Action
1
On the Agent Desktop window, click Customer Details.
2
In the Custom Fields section, click the Intrinsics tab.
3
Right-click the required CCT intrinsic value.
4
Select the required application.