Muting and unmuting when using the softphone, Changing the audio settings for softphone, Muting and unmuting when using the softphone 25 – Avaya Aura Agent NN44400-114 User Manual
Page 25: Changing the audio settings for softphone 25
NN44400-114 Contact Center Agent Desktop
2 December 2010
25
Using your Agent Desktop
2
Select the Preferences tab.
3
Near the bottom of the Preferences tab, in the Password section, select
Change Password.
4
In the Current Password box, type your current password.
5
In the New Password box, type your new password. Your new password
cannot be the same as your Agent Logon ID.
6
In the Confirm Password box, retype your new password.
7
Click Save.
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Muting and unmuting when using the softphone
Use the mute function when you want to prevent other parties from listening to
your conversation or to avoid the background noise during an active call.
Note: The mute function is available only for the My Computer mode.
Procedure steps
Step
Action
1
On an active call or during conference, perform any one of the following
actions:
•
To mute the call, in the Top bar, click Mute.
The Mute button changes to Unmute, and other listeners can no longer hear
any background noise.
•
To mute the call, in the Top bar, click Unmute.
The Unmute button changes to Mute, and the callers can hear you speaking.
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Changing the audio settings for softphone
You can adjust the audio settings for playback and record if you are using your
computer (softphone) to place and receive calls.
Procedure steps
Step
Action